TERMS & CONDITIONS

WELCOME

Welcome to Ella & Connor Dublin (“Company,” “we,” “us,” or “our”). By accessing or using our website, services, or applications (collectively, the “Service”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree with any part of these Terms, you must immediately cease all use of the Service.

By visiting our website and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service," "TOS"), including any additional terms, conditions, and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including but not limited to users who are browsers, vendors, customers, merchants, and/or contributors of content.

 

SECTION 1 – DEFINITIONS & APPLICABILITY

In these terms and conditions, the following definitions apply:

  • Consumer: A natural person not acting in the exercise of a profession or business who enters into a distance contract with the entrepreneur.

  • Entrepreneur: The natural or legal person offering products or services remotely to consumers.

  • Distance Contract: A contract concluded between the entrepreneur and the entrepreneur/consumer using remote communication techniques.

  • Cooling-off Period: The period within which the consumer can exercise their right of withdrawal.

  • Right of Withdrawal: The consumer’s option to withdraw from the distance contract within the cooling-off period.

  • Ongoing Contract: A distance contract concerning a series of products or services, with obligations spread over time.

  • CESOP: The Central Electronic System of Payment Information introduced by the EU to monitor payment service providers.

These general terms and conditions apply to every offer by the entrepreneur and every concluded distance contract. Before the agreement is finalized, the terms are made available electronically or otherwise.

 

SECTION 2 – ONLINE STORE TERMS & GENERAL CONDITIONS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence.

  • Refusal of Service: We reserve the right to refuse service to anyone for any reason at any time.

  • Prohibited Uses: You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction. You must not transmit any destructive code. A breach or violation of any of the Terms will result in an immediate termination of your Services.

  • Exploitation: You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission by us.

  • Data Transfer: You understand that your content (excluding credit card information) may be transferred unencrypted. Credit card information is always encrypted during transfer over networks.

 

SECTION 3 – THE OFFER AND THE AGREEMENT

  • The Offer: Offers are non-binding. The entrepreneur reserves the right to modify offers. The offer clearly specifies total costs, including shipping fees, customs duties, and any additional charges collected by the postal or courier service.

  • The Agreement: The agreement is established once the consumer accepts the offer and complies with the specified terms. The entrepreneur will confirm acceptance immediately via email.

 

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

  • We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

  • We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.

  • All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time.

 

SECTION 5 – PRODUCTS AND ORDER LIMITATIONS

Certain products or services may be available exclusively online through the website.

  • Limitations: We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We reserve the right to limit the quantities of any products or services that we offer.

  • Order Refusal/Cancellation: We reserve the right to refuse any order you place with us. We may, at our sole discretion, limit or cancel quantities purchased per person, per household, or per order.

 

SECTION 6 – RIGHT OF WITHDRAWAL & REFUNDS

This section covers the Right of Withdrawal for Consumers.

  • Right of Withdrawal: Consumers have the right to withdraw from the contract within 14 days of receiving the product without providing a reason.

  • Return Costs: Return shipping costs are borne by the consumer when exercising the right of withdrawal.

  • Reimbursement: The entrepreneur will reimburse payments within 14 days of the withdrawal, provided the product is returned in its original condition.

  • Returns Policy: Any request for reversal of payment must follow our Returns Policy. Products or services are subject to return or exchange only according to our Return Policy.

 

SECTION 7 – CUSTOMS, VAT, AND DELIVERY

This section covers import, taxes, and delivery obligations.

  • Customer Responsibility (Import): The customer is solely responsible for fulfilling all legal obligations regarding the importation of goods into the country of delivery, including but not limited to the payment of import duties, taxes, and customs clearance costs.

  • Importer of Record: The entrepreneur does not act as the importer of record for any products shipped to the customer.

  • Additional Costs: All additional costs incurred during customs clearance, including administrative fees imposed by the postal or courier service, are borne exclusively by the customer.

  • Delivery Term: Orders are delivered within 30 days unless otherwise agreed. In case of delays, the entrepreneur will inform the consumer within 14 days of the order date.

  • Non-Compliance: Any failure by the customer to comply with import obligations does not constitute grounds for cancellation or refund of the order.

 

SECTION 8 – CONFORMITY, WARRANTY, AND COMPLAINTS

  • Conformity: The entrepreneur ensures that the products meet the agreement and legal requirements.

  • Warranty Complaint: Complaints about defects must be reported in writing within 14 days.

  • Complaint Resolution: Complaints must be submitted in writing within 7 days of discovering the issue. The entrepreneur will respond to complaints within 14 days. If a longer resolution time is required, the entrepreneur will provide an estimated timeline.

 

SECTION 9 – PAYMENT AND BILLING

  • Accepted Methods: We accept major credit/debit cards, PayPal, and bank transfers.

  • Billing Cycle: Payment is due at the time of order.

  • Accuracy: You agree to provide current, complete, and accurate purchase and account information for all purchases. You must promptly update your account and other information so that we can complete your transactions and contact you as needed.

 

SECTION 10 – CESOP COMPLIANCE

From 2024, payment service providers will register transaction data in the CESOP system (Central Electronic System of Payment Information) as per EU regulations. The entrepreneur complies with these regulations, which may impact the monitoring and reporting of payments.

 

SECTION 11 – ACCURACY OF INFORMATION, ERRORS, AND OMISSIONS

We are not responsible if information made available on this site is not accurate, complete, or current.

  • We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information in the Service is inaccurate at any time without prior notice (including after you have submitted your order).

  • We undertake no obligation to update, amend, or clarify information in the Service, except as required by law.

 

SECTION 12 – THIRD-PARTY LINKS AND OPTIONAL TOOLS

  • Optional Tools: Your use of optional third-party tools is entirely at your own risk and discretion.

  • Third-Party Links: Certain content, products, and services may include materials from third parties. Third-party links may direct you to websites that are not affiliated with us.

  • Liability: We are not liable for any harm or damages related to transactions made in connection with any third-party websites.

 

SECTION 13 – INTELLECTUAL PROPERTY AND DMCA

  • Ownership: All content, trademarks, and software on this site are our exclusive property or used under license.

  • DMCA Procedure: To report alleged infringement, send a written notice to Ellaconnordublin@gmail.com.

 

SECTION 14 – USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS

If you send us comments (creative ideas, suggestions, etc.), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use the comments in any medium. You are solely responsible for any comments you make and their accuracy.

 

SECTION 15 – PRIVACY AND DATA PROTECTION

  • Privacy Policy: Your personal data is governed by our Privacy Policy, available at https://ellaconnor-dublin.com/pages/privacy-policy

  • GDPR Rights: You have the right to access, correct, erase, and object to the processing of your personal data.

  • Cookies: We use essential, performance, functionality, and targeting cookies. You can control cookies via your browser settings or our cookie-consent banner.

 

SECTION 16 – PROHIBITED USES

You are prohibited from using the site or its content for any unlawful purpose, to infringe intellectual property rights, to upload malicious code, or to interfere with the security features of the Service.

 

SECTION 17 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that your use of our Service will be uninterrupted, timely, secure, or error-free. The Service and all products are provided "as is" and "as available," without any warranties or conditions of any kind. In no case shall Ella & Connor Dublin, our directors, employees, or affiliates, be liable for any injury, loss, claim, or any direct, indirect, incidental, or consequential damages.

 

SECTION 18 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Ella & Connor Dublin and our partners, employees, etc., from any claim or demand made by any third party due to or arising out of your breach of these Terms of Service.

 

SECTION 19 – TERMINATION

These Terms of Service are effective unless and until terminated by either you or us. We may terminate this agreement at any time without notice if you fail to comply with any term.

 

SECTION 20 – GOVERNING LAW AND ENTIRE AGREEMENT

  • Entire Agreement: These Terms of Service constitute the entire agreement and understanding between you and us and govern your use of the Service.

 

SECTION 21 – CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service. Your continued use of the Service constitutes acceptance of those changes.

 

SECTION 22 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at Ellaconnordublin@gmail.com.